About Us

Makkah Hypermarkets is a growing retail organization in Oman, committed to providing quality products, excellent value, and exceptional customer service. Our success is driven by dedicated teams working together to create a welcoming and efficient shopping experience.

Job Description

We are looking for an experienced and results-driven Branch Manager to oversee the daily operations of one of our hypermarket branches.

The successful candidate will be responsible for achieving sales targets, managing employees, maintaining inventory standards, controlling operational costs, and ensuring an excellent customer experience. You will lead the branch team while ensuring compliance with company policies, safety requirements, and retail standards.

Key Responsibilities

• Manage the branch’s daily operations and ensure smooth, efficient performance.
• Achieve sales, profitability, and operational targets.
• Lead, motivate, and supervise employees across all branch departments.
• Monitor employee performance, attendance, scheduling, and training.
• Maintain high standards of customer service and resolve escalated complaints.
• Monitor stock levels, product availability, pricing, and merchandising.
• Coordinate with purchasing, warehouse, finance, HR, and other departments.
• Minimize stock losses, damage, wastage, and expiry-related costs.
• Ensure accurate cash handling, daily reconciliation, and financial reporting.
• Maintain branch cleanliness, product quality, food safety, and workplace safety.
• Ensure compliance with company policies and applicable regulations.
• Review branch performance reports and implement improvements.
• Support promotional campaigns and ensure effective in-store execution.
• Conduct regular inspections of sales areas, storage facilities, and operational equipment.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Proven experience as a Branch Manager, Store Manager, or in a comparable retail leadership position.
• Strong knowledge of retail operations, inventory management, and customer service.
• Experience managing teams and achieving sales and profitability targets.
• Strong leadership, communication, decision-making, and problem-solving skills.
• Ability to work under pressure and manage multiple operational priorities.
• Good numerical, reporting, and analytical abilities.
• Proficiency in Microsoft Office, point-of-sale systems, and retail management software.
• Flexibility to work shifts, weekends, and public holidays when required.
• Strong written and spoken English; Arabic proficiency is an advantage.

Preferred Qualifications

• Previous management experience in a hypermarket, supermarket, FMCG, or large retail environment.
• Knowledge of the Oman retail market and applicable regulations.
• Experience managing a diverse, multicultural workforce.
• Familiarity with food safety, loss prevention, and stock-control procedures.
• Demonstrated success in improving sales, customer satisfaction, and operational efficiency.

What We Offer

• Competitive salary and employee benefits.
• A professional and collaborative working environment.
• Opportunities for career development and progression.
• Training and professional development support.
• The opportunity to lead a key part of a growing retail organization.
• A diverse and inclusive workplace.

How to Apply

If you are an experienced retail leader with strong commercial awareness and a passion for customer service, we would be pleased to hear from you.

Please complete the application form below and upload your latest CV. Ensure that all required information is provided before submitting your application.

Makkah Hypermarkets is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees.